I wanted to touch base with you guys to explain the reason some of your accounts did not auto renew as they should have. There was an issue in the system that was corrected and the accounts that were/are set up for auto renewal are being processed at this time. You should not have to do anything to your account. The process is checking back to approx the later part of November to make sure nothing is over looked so please give it a day or two. If your account does not auto renewal in the next day or two then please contact us so we can make sure this issue is fixed.
Bonnie “Mesanna” Armstrong